How to Contact Wendy's: Email, Phone, and More

Wendy's is a popular fast-food chain known for its square hamburgers, Frosty desserts, and sassy social media presence. Whether you have a question about your recent order, a complaint, a media inquiry, or an investor-related concern, knowing how to contact Wendy's is essential.

This comprehensive guide provides you with all the necessary contact information for reaching Wendy's through various channels.

Customer Service

For general inquiries, feedback, or complaints about your experience at Wendy's, you can reach their customer service team through the following methods:

• Email: The primary email address for customer care is customercare@wendys.com. When sending an email, include details like the order number, restaurant location, and date of visit for a quicker resolution.
• Phone: You can call Wendy's customer service at 1-888-624-8140. This number is available Monday to Friday, from 9 a.m. to 5 p.m. Eastern Standard Time. Another customer care phone number is 800-443-7266, and their call center operates 24/7.
• Online Contact Form: Wendy's provides a contact form on its official website, allowing customers to submit queries online. You can access this form by visiting Wendy's Contact Us page.
• Social Media: Wendy's is active on social media platforms like Facebook, X (formerly Twitter), and Instagram. You can send a direct message or mention their official account to voice your concerns or inquiries.
• Mail: You can also contact Wendy's through traditional mail by sending a letter to Wendy's International LLC, One Dave Thomas Boulevard, Dublin, Ohio 43017.

Media Inquiries

Members of the media seeking information or comments from Wendy's can contact the media relations team via email:

• Email: mediarelations@wendys.com. Please note that this email is exclusively for news inquiries from media contacts.

Investor Relations

For inquiries related to Wendy's stock, financial performance, or investor information, you can contact the investor relations department:

• Email: InvestorRelations@wendys.com. According to the Wendy's website, only investor inquiries will receive a response.
• Phone: (614) 764-3345. You can also contact Aaron Broholm, Head of Investor Relations, at this number.

4. Corporate Headquarters

Wendy's corporate headquarters is located at:

One Dave Thomas Boulevard Dublin, Ohio 43017

You can also call the corporate office at (614) 764-3100.

Tips for Contacting Wendy's

• Be Clear and Concise: Clearly state your reason for contacting Wendy's and provide all relevant details, such as order numbers, dates, and locations.
• Be Polite and Courteous: Maintain a polite and respectful tone in all your communications.
• Choose the Right Channel: Select the most appropriate contact method based on the nature of your inquiry. For urgent matters, calling customer service may be the best option. For less time-sensitive issues, email or the online contact form may be more suitable.
• Follow Up: If you don't receive a response within a reasonable timeframe, follow up on your inquiry. However, avoid bombarding Wendy's with repeated messages.

By using these contact methods and following these tips, you can effectively communicate with Wendy's and get your questions answered or concerns addressed.